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A message from Eddie Sours, Owner of Richards Bus Lines:

Thank you for your interest in Richards Bus Lines.  In over 32 years in this business I have always worked to provide friendly, personalized service on clean, well maintained and safe motor coaches.  My employees and I all have one common goal, your satisfaction.  Here are some things I think you should know:

 I think you should know that my drivers are among the best in the industry.  Did you know that one of our Richards Bus Lines drivers won First Place in 2011 and our drivers won two of the top three awards at both the 2010 and 2011 Virginia Motorcoach Association Roadeo (Bus Driving Competition)?

 My drivers are more than employees to me.   They are my company’s biggest asset; they are the people who make the biggest difference in your satisfaction.  These are folks who drive because they love the job, and they enjoy people.

 I think you should know that safety is very important to me.  My drivers all hold current “Commercial Driver’s Licenses” with “passenger” endorsement, and valid medical certificates.  We conduct a rigorous program of drug and alcohol testing to insure their suitability to drive safely.  At our regular safety meetings, we discuss various issues of safe driving and customer service.  My drivers and staff even recently completed American Heart Association Heartsaver CPR and AED training.

My drivers must maintain accurate logbooks, and comply with regulations limiting the number of hours per day they are permitted to be on duty, and to drive.  My drivers’ records and log books, and my buses, all undergo periodic safety inspections by both the US Department of Transportation and the US Department of Defense.  Richards Bus Lines holds the highest ratings for safety from both of these government agencies.  We are an approved carrier to provide transportation for all branches of the military, including the National Guard.

I think you should know that I personally maintain my buses.  I know that there is no better way to ruin a good trip than a breakdown.  Breakdowns are costly to you, in terms of your satisfaction, and honestly, quite costly to me.  Preventive maintenance is the key to avoiding breakdowns.

 I personally test-drive my buses prior to virtually every trip, personally check all of the fluids, perform preventive maintenance and inspect for safety issues to insure, as much as possible, a trouble free trip.  The worst advertising I can receive is one of my buses broken down on the side of the highway.

 Having said all of this, however, breakdowns do occasionally occur, in spite of all of our efforts to avoid them.  Some equipment failures just cannot be predicted.  If a breakdown occurs, I will do everything in my power to repair your bus or get another bus to you so you can continue your trip with as little interruption to your plans as possible.

 I think you should know that I work quite hard to provide my buses at a reasonable price.  Price is very important to most customers, and my prices are some of the best in the industry.  But, while saving money is important, please consider more than just price.  Consider service, safety and good, honest and fair business practices.  I am confident that Richards Bus Lines will exceed your expectations in all areas.  My staff, my drivers and I all strive to insure that our passengers are “very special people!”   Please call our office to discuss your next trip, and for a price quote.

Signed,

Eddie A. Sours

Owner, Richards Bus Lines, Inc.